RETURNSAt our website your complete satisfaction is our top priority. We offer the return instruction. Before you want to return goods, please contact us via email to discuss the problem you are concerned about first. If you want to return your order, please notify us by email or live chat firstly, stating the reason and the order number within 7 days of receipt. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a trackable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. And for orders with free shipping, a £7 handling charge will be incurred. So please contact us with all your questions and concerns before placing your order.REFUNDSWe are glad to tell you that If you wish to receive a refund, your unsatisfied items can be partial or full refund depends on the situation, You should state a specific explanation and clear corresponding photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. Please allow 5-7working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect on your account. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.RETURN PROCESSASpecific explanation and a clear corresponding photographs are needed to tell us the reason for the return. Please allow 5-7working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect on your account. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.RETURNS & REFUNDS POLICYWe aim to show the top quality to our customers, and if there is any questions in quality, we will gladly exchange or refund the item. Please ship the item back with the exchange and return in no used state within 14 days of receipt.
•All items must be in new condition, cannot be worn, with all original packaging.
•All items must be sent back within 14 days of receipt.
•Items that do not meet these criteria will be charged a 50% fee OR you can opt to have the items sent back; and the reshipping fees will be charged.
•Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.
•Promotional items of the product being returned must also be sent back, otherwise retail value will be charged.CHANGE POLICYAt our website your complete satisfaction is our top priority. We offer the change instruction. But sorry for that we only accept quality problems and mistake delivery for changing. We have size chart and colour guide on our website, we hope all the customers look it carefully before you place the order, sorry for those who choose the wrong colour or the wrong size by yourself. Please contact us before you place the order.
We understand that it is a very important undertaking to order a wig for your needs, and our cancellation policy was created with bearing this in mind. However, it is important to note that our wigs are made to order, and once the tailoring process has begun the materials cannot be reused. The good news is that after placing your order, there is still time for you to change your mind. For further details, please refer to our cancellation policy below.
* Orders canceled within 12 hours of payment confirmation will be eligible for a full refund.
* Orders canceled after 12 hours, or after we have finished the producing, sorry to say that we will charge 40% of the cost of the wig as the material fee for which we had paid to the factory.
* Orders canceled after we have posted to you, sorry to say that we will charge 50% of the cost of the wig for the material fee and the postage.